Average: 4.8 out of 5 Stars
The best customer service I have experienced in a very long time. I asked for a recommendation on pretty unique mattress needs that I have. They responded the next morning. Then we had a call and they made a recommendation. Not only was it for something less expensive than I was going to spend, but it turned out to be absolutely perfect. They know their product. Listen to them. Mattress came exactly on time, perfect instructions to assemble it. The best mattress I have ever owned period. I can't believe how well it suits my needs and I have tried a lot of different kinds/materials. If you are in the market for memory foam type mattress, there is not a single one that can match the firmness levels of these latex foam mattresses, or that offer the layered customization. I will never go back.
Bought the California King size mattress about 10 years ago and 2 pillows. Love it and the pillow solved my neck pain and has saved me thousands dollars that was going to the chiropractor. So $99 is pretty inexpensive way to get healthy sleep. Customer service is great. A nice friendly person quickly answers the phone.
My wife and I absolutely love this mattress, and it is refreshing to deal with a company that does what it says. The folks at Foam Sweet Foam worked with us to get the perfect comfort level. Our entire experience has been great.
Thanks Foam Sweet Foam
Thanks Foam Sweet Foam
I have had a lot of trouble with mattresses in the last few years so I was very nervous about buying another one. I had lots of questions and concerns when I called "Foam Sweet Foam" but Both Heidi and Scott were so helpful and really put my mind at ease. My first arrangement of layers wasn't quite right but when I called, Scott gave me step by step instructions on how to adjust the layers and gave me the confidence that I could do it. My bed is just right now, and I am really happy with it. I think there is more to getting the right mattress than just finding the one you want. Customer service is vital and I give the staff at Foam Sweet Foam five stars for their great assistance.
We are getting ready to purchase our 3rd mattress from FSF. We bought our king 4 layer mattress 3 years ago, then one for our son, and now one for the guest room. After 3 years ours is every bit as wonderful as it was when we first got it. We literally can’t wait to get home from a trip so we can sleep in our bed. No more neck and hip aches. Yay!
Foam Sweet Foam (FSF) is an excellent mattress resource. From the prompt and professional response to my initial questions, to the FAST and free delivery, to a good nights sleep on the new bed -- every step was a pleasure thanks to the folks at FSF. I appreciate the great recommendadions for the layers and the ease of set-up (2-person job). I recommend FSF without reservation!
We always thought that if we spent more we would get more, but we got tired of a well known brand that costs $3K that became uncomfortable and developed a sink-hole - with that last mattress, it lasted only a year. So I did the research, and learned that it was all about the materials. FSF uses the best foam in the industry, and provides the ability to customize the layers and adjust. So we went ahead and ordered a 13" King, knowing that we could adjust it if necessary. It has been almost a year on our FSF mattress, and I can confirm that it is the best mattress that I have ever slept on. Now, I look forward to going to bed because it is so comfortable. Having a Talalay top layer is key for us - it's supremely comfortable to have that 'bounce' on top, and the solid Dunlap base layers below. When our daughter moves out, we will buy a FSF mattress for her. We don't want to get her one before then, because then she might never leave!
Very disappointed in the quality of this mattress. It started losing support and sinking in the middle after about 6 months, beyond the time when it could be returned. I’m a small person, so this should not be happening. Tried putting it on the floor and rearranging layers, but it still sunk in the middle. It’s causing me too much pain to continue sleeping on it.
This mattress was great for the first 6 months, but after that time, it started losing support and sinking in the middle, causing me a lot of pain. I spoke to someone at Foam Sweet Foam about what I was experiencing and took their suggestions, but no matter what I did, the mattress still sunk in the middle. If I stopped sleeping on it for a few weeks, it would feel amazing...for about two weeks, then it started sinking again. I’m not a large person, 5’5” and 127 lbs, so this should not be happening. Unfortunately, it took 6 months to break in the mattress, when it was no longer returnable. Very disappointed in the quality.
Absolutely fantastic experiences. From ordering, to delivery, to outstanding sleep.....bought two mattresses a few years ago and am still enjoying perfection. This is an awesome product and you have to sleep on one of these mattresses to fully understand how comfortable they are! Contacting via phone for assistance or questions is about as friendly and helpful and professional as imaginable.
My experience with Foam Sweet Foam has been great. Helpful and honest. It took a lot of research and courage to finally make the purchase (much like Lucas 12/20/17). But from the first night, it has been wonderful. Actually slept through the night and woke up pain-free! It seems this company keeps their promise--this IS a wonderful, different mattress. I tried a different arrangement of my 4 layers for one night but then switched back to the original order. FSF was right! You won't be disappointed.
Our 9 year old FSF mattress needed a replacement of the top medium density layer. FSF honored their 30 year warranty and replaced it with a firm density layer which solved the problem. Try getting that kind of service from a big box store.